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Est. 2026 · Petaling Jaya, Malaysia

Empowering Business
Success with Vertex

A dynamic outsourcing and business support provider dedicated to helping organisations improve efficiency, streamline operations, and focus on what matters most.

4+
Core Services
100%
Client Focused
MY
Based & Operated
V
"Reliable, scalable, and cost-effective solutions tailored to meet the unique needs of each client."
Founded 2026

Your Trusted Business Support Partner

Founded in 2026, Vertex Shared Service is a dynamic outsourcing and business support provider dedicated to helping organisations improve efficiency and streamline operations. We offer a comprehensive range of support services—from collection and HR support to customer service and administrative functions.

At Vertex Shared Service, we prioritise professionalism, responsiveness, and quality in everything we do. Our goal is to become a trusted partner for businesses seeking efficient and dependable support solutions.

Responsive

Timely, dependable assistance ensuring smooth daily operations.

Reliable

Consistent performance across all functions and service areas.

Scalable

Flexible solutions that grow with your business needs.

Cost-Effective

Efficient support solutions that reduce operational overhead.

What Sets Us Apart

We combine professional expertise, operational efficiency, and genuine care for each client to deliver consistently exceptional outcomes.

01

Comprehensive Outsourcing Solutions

A wide range of outsourcing services allowing businesses to streamline operations and focus on their core activities.

02

Skilled & Professional Team

An experienced team ensuring high-quality support across all functions, delivering reliable and consistent performance.

03

Cost-Effective Operations

Reduce operational costs with efficient and scalable support solutions tailored precisely to your business needs.

04

Reliable & Responsive Support

Timely and dependable assistance ensuring smooth daily operations and continuously improved productivity.

Built for Modern Logistics & Business Needs

With a focus on reliability, professionalism, and scalability, we provide specialized administrative and operational support solutions tailored to streamline operations, reduce overhead, and manage subcontractor workflows efficiently.

Logistics Administration

  • Job order administration and trip record updates
  • Shipment tracking updates and customer support
  • Billing preparation and accounts receivable support
  • Weekly/monthly operational, outstanding POD & invoice reports
  • Administrative outsourcing

Subcontractor Management

Managing multiple subcontractors can be time-consuming. We act as your coordination team to ensure your subcontractors remain organized and compliant.

  • Coordinate daily communication and manage subcontractor documentation
  • Track PODs, delivery completion, assignments, and outstanding files
  • Verify supporting documents before billing & coordinate invoice submissions
  • Assist with onboarding new subcontractors, performance history, and record upkeep

Payment & Invoice Follow-Up

We help improve cash flow by assisting with payment administration.

  • Invoice submission and tracking
  • Outstanding payment follow-up
  • Supporting document submission
  • Customer payment coordination
  • Billing status monitoring and collection tracking reports

Document Control

We ensure all logistics documents are properly managed, tracked, and organized.

  • Delivery Notes (DN) and Proof of Delivery (POD) management
  • Delivery Orders (DO) and Invoices organization
  • Job files, shipment records, and supporting documents tracking
  • Digital filing, document archiving, and missing document tracking

Fleet Administration

  • Vehicle document renewal tracking (Road Tax, PUSPAKOM, Insurance, Permits)
  • Driver licence and competency tracking
  • Vehicle maintenance scheduling
  • Permit and compliance reminders
  • Fleet documentation management

Collection Services

Professional collection support to manage outstanding payments efficiently while maintaining positive client relationships.

HR Support Services

Recruitment assistance, employee management, and administrative HR functions to streamline your workforce operations.

Customer Service Support

Responsive and reliable customer service solutions to enhance satisfaction and ensure smooth client communications.

Administrative Support

Day-to-day operational task management helping businesses stay organised, efficient, and focused on core activities.

Let's Work Together

Ready to streamline your operations? Reach out to our team and discover how Vertex can support your business growth.

Address

No 16 Jalan PJS 5/6, Taman Desa Ria,
46000 Petaling Jaya, Selangor